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Conflict Resolution
Conflict Resolution
01 Introduction
02 An Introduction to Conflict Resolution
03 Conflict Resolution Styles with the Thomas-Kilmann Instrument
04 Creating an Effective Atmosphere
05 Creating a Mutual Understanding
06 Focusing on Individual and Shared Needs
07 Getting to the Root Cause
08 Generating Options
09 Building a Solution
10 The Short Version of the Process
11 Additional Tools
06 Focusing on Individual and Shared Needs
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